FAQ

If you have any questions about ordering, shipping, items, or anything, please, contact us via [email protected] or fill in the contact form. We usually respond within 24 hours.


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major Credit Cards and PayPal. Alternative checkouts (for most products) include Google Pay, Klarna, etc.  Read more about the payment options: here

Do you ship worldwide?

Yes! We ship all around the world*. We provide full tracking of your parcel. Tracking information will be sent upon shipping your order. Digital items can always be purchased worldwide.

* Certain exceptions are possible due to governmental regulations.

What if my parcel gets lost?


We ship with a tracking number, so all parcels are registered, and it's not a common thing for them to get lost. But if that happens contact us before we see that for ourselves.

Please, also be aware that your package might not be lost, just late to arrive on time. Due to the Holidays or the ongoing Covid-19 pandemic, the process may take a bit longer than expected.

Do you accept returns?

Every situation is handled individually. Please see our policy on returns.

Do you need my phone number?

Your phone number is optional for standard tracked delivery. For digital items, you can skip providing your phone number as well as address (just enter "x" or "-").  If you are purchasing both - physical and digital items at once, please, include info needed for shipping.

Are all of your items created in Europe?


Yes. Everything is created locally. We print our decks and related things, such as boxes, guidebooks, etc. in Europe, Lithuania. We purchase stones from sellers in Europe as well.

How do you deliver digital items?

If you are ordering a digital product, please choose "digital item" at delivery options at the checkout. These include tarot readings, downloadable prints, etc. Digital items will either be sent to your email address or you'll be forwarded to click on the link.

Is your tarot based on rider Waite smith, is it safe for beginners?

Yes, and yes.

WHO WILL DO MY TAROT READING?

We are two people team, but readings are not my husband's specialty. So, readings or healing sessions will be done by me as I'm a professional tarot reader and Reiki practitioner. We do not hire other tarot readers.

Do you sell on Etsy?

Yes, Darlin' Spirit is our Etsy shop.